Customer-Friendly Refund & Return Policy
Your satisfaction matters to us. If something goes wrong with your order, we will do our best to make it right.
Please contact our customer support first. Our team will review your request and, when needed, work directly with CJdropshipping, our fulfillment partner, to resolve the issue.
30-Day Support Period
You may contact us within 30 days of delivery if you experience a problem with your order.
Depending on the situation, we may offer:
- A full refund
- A partial refund
- A replacement
- A reshipment
- Return instructions
Damaged, Defective, Wrong or Missing Items
If your product arrives damaged, defective, incorrect, or with missing items, please contact us as soon as possible.
To help us resolve the issue quickly, we may ask for:
- Your order number
- Photos of the product
- Photos of the package and shipping label
- A short video showing the issue, when necessary
Once we receive the information, we will review the case and coordinate with CJdropshipping when required.
Eligible cases may receive a replacement, reshipment, full refund, or partial refund.
Package Not Received
If your package has not arrived within the expected delivery period, please contact us.
We will review the tracking information and contact CJdropshipping and/or the shipping carrier when necessary.
If the package is confirmed as lost or otherwise eligible for compensation, we will offer an appropriate solution, which may include a replacement or refund.
Returns
If you would like to return an item, please contact us before sending anything back.
Do not return products to the address shown on the original package unless we specifically provide that address.
Because orders may be fulfilled from different CJdropshipping warehouses, the correct return address can vary.
Once your request is approved, we will provide the appropriate return instructions.
Change of Mind
If you simply change your mind about a product, please contact us within 30 days of delivery.
We will review your request and try to provide the best available solution.
Return shipping costs may apply for change-of-mind returns, depending on the product and fulfillment location.
Wrong Size, Color or Product Selected
If you accidentally ordered the wrong size, color, model, or product, please contact us.
We will review the order status and available options.
If fulfillment has not yet started, we may be able to update or cancel the order.
If the order has already shipped, return shipping costs may apply.
Incorrect Shipping Address
Please check your shipping address carefully before completing your purchase.
If you notice an error, contact us as soon as possible.
We will attempt to update the address with CJdropshipping before fulfillment begins, but changes cannot always be guaranteed once the order has been processed or shipped.
Refunds
Once a refund is approved, it will be issued to the original payment method.
Please allow several business days for the refund to appear, depending on your bank or payment provider.
We will keep you informed during the process.
Customer Support and CJdropshipping
All customer service requests should be sent directly to our store.
CJdropshipping is our fulfillment partner and assists us with product sourcing, warehouse fulfillment, shipping, tracking, replacements, and eligible refund requests.
Customers do not need to contact CJdropshipping directly.
Our team will communicate with CJdropshipping on your behalf whenever necessary.
How to Request Help
To request a refund, replacement, return, or reshipment, please contact us and provide:
- Your name
- Order number
- A short description of the issue
- Photos or videos, if applicable
We will review your request as quickly as possible and work to find a fair solution.